Help & questions

We only email when a fare clears our bar, so a quiet few days is normal. Check your spam or promotions folder and add [contact email] to your contacts. Still nothing after a week? Email us.

Yes. Sign up again with the same email and pick the new airport: your preferences are updated, not duplicated.

We start with airports where we have enough price data to spot real drops. Tell us where you fly from and we'll add it when we can.

Cheap fares sell out, sometimes within hours. We check deals before sending, but airlines change prices constantly and we can't hold one for you. Try nearby dates, which are often still cheap.

Directly with the airline or travel agency you land on from our link. Your ticket, payment and booking are with them, not with Clonely.

Those are handled by the airline or the agency you booked with. Contact them directly. We don't have access to bookings.

Each deal says whether a checked bag is included. If you need one, check the airline's bag price before booking: it can erase a deal on short trips.

Premium gets every deal, hours before free members. Free gets about one in three. See Pricing.

Cancel from the link in any email. Within 30 days of a payment, email us for a full refund. Details are in the Terms.

Click "Unsubscribe" at the bottom of any email. It takes effect right away. You can also email us.

We use it to send the deals you asked for, nothing else. We never sell it. See our Privacy policy.

Sometimes. Some links earn us a small commission from the booking site, at no extra cost to you. See the Affiliate disclosure.